Firewall AMC and Managed Support
A firewall needs regular attention to stay effective: updates, rule changes as the business changes, and someone who notices when it starts complaining. An AMC puts that in our hands.
What is covered
- Firmware updates applied in an agreed window
- Rule and VPN changes on request
- Regular configuration backups, kept off the device
- Licence expiry dates tracked, with a reminder before each one
- Help with the manufacturer's replacement process if the hardware fails
- Phone and remote support, with site visits in Delhi NCR
Why firmware updates matter
Firewalls face the internet directly, so flaws in their own software are attacked quickly once they are public. Keeping firmware current is the single most useful thing an AMC does.
Who it suits
Offices without a network specialist on staff, and IT teams that want a second pair of hands for the firewall while they look after everything else.
Common questions
Do you offer AMC for firewalls you did not supply?
Yes, after a first review of the configuration so that we know what we are taking on.
Is the manufacturer's licence included in the AMC?
No. The licence is the manufacturer's subscription and is quoted separately. The AMC is our own service for looking after the firewall.
How quickly do you respond?
Response times are written into the AMC and depend on the plan you choose. We agree them with you before it starts.